Shipping Policy

We know you can't wait to get your new purchase! Here's what you can expect from our shipping process:
  • Processing Time: Processing times can vary, so please allow 3-5 business days for your order to be processed.
  • Shipping Time: After processing, your order will be shipped and should arrive within 5-10 business days, depending on your location (please allow additional time during periods of high seasonal traffic).
  • Tracking: You'll receive a tracking number via email once your order is on its way.

Returns & Exchanges Policy

We get it; sometimes things don't go as planned. While we can't accept returns or exchanges (because each item is made just for you), we're committed to making things right. If there's an issue with your order, reach out to us within 7 days of receiving it. We'll do our best to find a solution that brings a smile back to your face.

Cancellation Policy

Changed your mind? No worries! You can cancel your order within 24 hours of placing it. After that, we're already in the process of creating your unique item, so cancellations won't be possible.

Privacy Policy

Your privacy is a big deal to us. We only use your personal information to process your order and to make your experience on our site as fabulous as possible. We promise never to share or sell your info. Period.

Terms & Conditions

By using our website, you agree to our terms and conditions. We reserve the right to change these policies at any time, so please review them regularly.


User-Generated Content & Submissions Policy

We absolutely love hearing from our community, and we're always open to your ideas and suggestions. We know our people are creative! But before you share, there are some important things you should know:
  1. Ownership: By submitting your ideas, suggestions, or any other content ("Submissions") to us, you agree that these Submissions become the property of Kilaria Joy. This means we're free to use them as we see fit, including for marketing or product development, without any obligation to you.
  2. No Compensation: While we appreciate your input, we can't offer any compensation for your Submissions. By sending them to us, you're waiving any claims to royalties, fees, or any other form of compensation.
  3. Confidentiality: We can't guarantee that your Submissions will be treated as confidential, so please don't send us anything you want to keep private.
  4. No Obligation: While your ideas might be fantastic, we're under no obligation to use them or to acknowledge their source.

By making a Submission, you agree to these terms. If you don't agree, then we kindly ask that you don't send us your ideas.